1. General
4. Payment Terms
7. Reservation of Ownership
8. Right of withdrawal
11. Data safety
12. Final clauses
On our website you can finde products, which can be ordered at our web-shop. The online ordered products can be sent or collected at the laboratory. You can pay directly at our website via PayPal. If you collect the products at our laboratory you can pay cash or by credit/debit card.
The following general business conditions (AGB) obtain to disposal of facilities or products, which were ordered from the customer as consumer at the web-shop of the laboratory CONFIDENCE DNA-Analysen GmbH on the websites: www.confidence.at and www.dnaart.at. Our offers and delivery’s are made exclusively on the base of these terms of business as well as our terms of shipping costs which built an integrative component of the terms of business contract.
Our terms of business (including „Shipping costs“) obtain upon the placement of an order of facilities or products by the customer, to the current version of the date of ordering.
The Laboratory CONFIDENCE DNA-Analysen GmbH is entiteled to change or modify the terms of business including all components and assets (especially „Shipping costs“) every time. Orders were processed according to the valid version at the time of placing the order.
Variation of Appointments between the laboratory CONFIDENCE DNA-Analysen GmbH and the customer require to an express written arrangement.
2. Contract formation
The following general business conditions (AGB) obtain to disposal of facilities or products, which were ordered from the customer as consumer at the web-shop of the laboratory CONFIDENCE DNA-Analysen GmbH on the websites: www.confidence.at and www.dnaart.at. Our offers and delivery’s are made exclusively on the base of these terms of business as well as our terms of shipping costs which built an integrative component of the terms of business contract.
Our terms of business (including „Shipping costs“) obtain upon the placement of an order of facilities or products by the customer, to the current version of the date of ordering.
The Laboratory CONFIDENCE DNA-Analysen GmbH is entiteled to change or modify the terms of business including all components and assets (especially „Shipping costs“) every time. Orders were processed according to the valid version at the time of placing the order.
Variation of Appointments between the laboratory CONFIDENCE DNA-Analysen GmbH and the customer require to an express written arrangement.
The contract between the customer and the laboratory CONFIDENCE DNA-Analysen GmbH is only achieved through an order of the customer at the web-shop with the order form and the assumption of the order via CONFIDENCE.
The contract can be cancelled written as long as the process of the facility or the product hasn’t started. Only a written revocation is possible.
The customer is informed of the entrance of the order and the additional procedures via an electronic order-mail. The customer gets an E-Mail about „Editing“, „Shipping“ or „Reversal“ of the order.
Is a Test-kit or a product ordered to be collected by the customer, the laboratory CONFIDENCE DNA-Analysen GmbH accepts the order with sending a confirmation mail to the customer, in which it says that the test-kit or the product is ready for collection.
Is a Test-kit or a product ordered for shipping, the laboratory CONFIDENCE DNA-Analysen GmbH accepts the order of the customer with sending a confirmation mail to the customer, in which it says that the test-kit or the product is on the way of delivery.
We communicate to the customer, if we can’t execute an order, can’t execute it in appropriate time or don’t accept an order.
3. Prices/ Shipping costs
The contract can be cancelled written as long as the process of the facility or the product hasn’t started. Only a written revocation is possible.
The customer is informed of the entrance of the order and the additional procedures via an electronic order-mail. The customer gets an E-Mail about „Editing“, „Shipping“ or „Reversal“ of the order.
Is a Test-kit or a product ordered to be collected by the customer, the laboratory CONFIDENCE DNA-Analysen GmbH accepts the order with sending a confirmation mail to the customer, in which it says that the test-kit or the product is ready for collection.
Is a Test-kit or a product ordered for shipping, the laboratory CONFIDENCE DNA-Analysen GmbH accepts the order of the customer with sending a confirmation mail to the customer, in which it says that the test-kit or the product is on the way of delivery.
We communicate to the customer, if we can’t execute an order, can’t execute it in appropriate time or don’t accept an order.
The declared prices are inclusive sales tax but exclusive shipping costs, except given particularly different. The shipping costs and the possible customs duty bear the customer. The customer obtains the information of shipping expense as part of the ordering procedure at the web-shop.
4. Payment Terms
Die Zahlung kann erfolgen
a) in case of shipment
a) in case of shipment
- via EU-Standard Bank Transfer to our account at the Erste Bank:
IBAN (International Bank Account Number): AT742011128525268400
BIC (Bank Identifier Code): GIBAATWWXXX.
BIC (Bank Identifier Code): GIBAATWWXXX.
- via PayPal
b) in case of collection
- cash
- via debit card
- via credit card
It can be delivered
- Free immediate delivery for the test-kit – in case of cancellation of the ordered analysis there is a contribution towards cost to pay in the amount of EUR 20,00.
For products like picture payment via EU-standard bank transfer:
After retention of the purchase price (including shipment costs) to our bank account to the fastest possible appointment, but the latest within a deadline of 30 (thirty) days after retention of the purchase price, as far as it isn’t appointed differently with the customer. Hint: At the choice of payment, the customer gets a message which says that the product is shipped after the sum received at our bank account.
After retention of the purchase price (including shipment costs) to our bank account to the fastest possible appointment, but the latest within a deadline of 30 (thirty) days after retention of the purchase price, as far as it isn’t appointed differently with the customer. Hint: At the choice of payment, the customer gets a message which says that the product is shipped after the sum received at our bank account.
- For Payments via PayPal: After a positive confirmation of payment through the credit card company at the fastest possible appointment, but the latest within a deadline of 30 (thirty) Days after retention of the confirmation of payment as far as it isn’t appointed differently with the customer.
The customer approves particularly at the delivery the usual delivery methods for the ordered product, for example Post or private courier service like FedEx, DHL and so on. The price risk of the product is transferred from the laboratory CONFIDENCE DNA-Analysen GmbH to the customer at the time of shipping (the handover to the transport equipment).
7. Reservation of Ownership
CONFIDENCE DNA-Analysen GmbH retains the ownership of the products till the customer has paid the full purchase price including possible shipping expenses.
8. Right of withdrawal
Because the products were customized (DNA-Profile) and adapted to the personal needs of the customer, there is no right of withdrawal possible.
9. Warranty
The warranty is based on legal provisions. In case of a justified complaint, the customer has the right of improvement and in case of need the right of exchange.
The customer commits to send the contested product to the laboratory CONFIDENCE DNA-Analysen GmbH at their own charge. In case of a justified complaint the charge of delivery is going to be replaced to the customer. In every case of complaint the customer has to prove the date of purchase with the invoice, which should be sent as a copy with the complained product.
10. Responsibility
The customer commits to send the contested product to the laboratory CONFIDENCE DNA-Analysen GmbH at their own charge. In case of a justified complaint the charge of delivery is going to be replaced to the customer. In every case of complaint the customer has to prove the date of purchase with the invoice, which should be sent as a copy with the complained product.
The laboratory CONFIDENCE DNA-Analysen GmbH is responsible of property- and financial losses only in case of malice or at an act of gross negligence.
11. Data safety
Personal data of the customer do only serve to the transaction of the deal with the customer. The submitted data of the customer weren’t transferred to use to third parties und underlie data safety and discretion.
12. Final clauses
If one or more of the clauses of the AGBs are ineffective, the contract as a whole and the other effective clauses of the AGBs stay effective. The place of performance of the concluded contract is Vienna. The Venue of every conflict which occurs, out of this contract is Vienna. The total contractual relationship underlies Austrian rights.
Confidence 
